FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on your location. Shipping to the United States takes about 7-15 business days, and shipping to other regions takes about 10-20 business days.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Where is my order now?
To track your order, please visit
https://www.17track.net/en
Enter your tracking number and you will be able to track your order.
What is my tracking number?
After shipment, customers will receive a shipping confirmation email with the tracking number.
What is the status of my order?
Customers will receive a confirmation email to prove that we have confirmed your order. It usually takes 1 to 5 days to process and then ship. After shipment, customers will receive a shipping confirmation email with the tracking number. To track your order, please visit https://www.17track.net/en
Enter your tracking number and you will be able to track your order.
I did not receive any confirmation email?
For this matter, please send an email to hello@luxzena.com
Please specify the last 4 digits of your invoice ID or credit card and we will check it for you.
I want to return or refund
To return or refund, please read our return policy first.
If you insist, please email us at hello@luxzena.com
Please include the last 4 digits of your invoice ID or credit card and we will process it for you.
How do I turn my toy on/off?
All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy.