FAQ

Luxzena has been in the sex toy industry for many years. Our products are professionally and rigorously tested to ensure quality. If you encounter any problems, we provide warranty support. Shop with confidence!

We offer a wide range of premium adult toys, including a wide variety of vibrators (clitoral vibrators, G-spot vibrators, tongue licking vibrators, rose vibrators, etc.) as well as must-have dildos and anal toys for foreplay.

Our range is designed to cater to everyone, from beginners to experienced users. With options for all preferences and skill levels, there is something for everyone.

All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy.

Shipping time depends on your location and the shipping method you choose. Typically, orders are processed and shipped within 1-3 business days. Shipping takes about 7-15 business days to the US and 10-20 business days to other areas, please review our shipping policy.

Of course! Once your order is shipped, you will receive a tracking number via email. Use it to monitor the progress of your shipment.

Click here: to track your order.

To initiate a return, please contact our customer service team with your order number and reason for the return. We will guide you through the return process and help you with a refund or exchange.

Return shipping is the responsibility of the customer unless the return is due to a defective product or our error. We recommend using a trackable shipping method and purchasing shipping insurance for peace of mind.

Luxzena accepts a variety of payment methods, including: Credit Cards (Visa, Mastercard, American Express), PayPal Payment methods may vary depending on your location and currency.

Yes! Our website uses a secure payment gateway and encryption technology to protect your financial and personal information. Transactions are processed securely for your peace of mind.

Payments are processed immediately after an order is placed. For credit cards and PayPal, funds are debited at the time of purchase. Bank transfer payments are processed once we receive the funds.

Once a payment has been processed, it may not be possible to change or cancel it. If you need assistance, please contact our Customer Service team as soon as possible.