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Delivery methods:

Delivery time: processing time + shipping time

Processing time:

Items ready to ship, usually within 1-5 business days.

Our estimated delivery date depends on a variety of factors, including the destination address, the shipping option you choose, and how quickly we can assemble and prepare your item for shipping. You can calculate the estimated delivery time by calculating the processing time of the order and adding the delivery time according to the shipping method you choose.

For example, if you order a toy, it takes 1-5 business days to process and 9-18 business days to ship. Therefore, you can expect to receive it within 10-23 business days.

about delivery fee:

All regions, free shipping on all orders over $69

For products that do not exceed $69, we have set up a corresponding plan, and after settlement, you will pay the corresponding shipping fee according to your region (please note: the shipping fee is different for each region).

Learn more,Please click on Shipping information page.

If you are not in love with the product you purchased from Luxzena, or you find some problems with the products, we will gladly process your return/exchange.

Return Processes
Send your order No. + return reason + photo/video to our support team at: luxzena@protonmail.com (order from luxzena.com online store)

Our service team will provide every customer with timely service. Usually, we will respond in 24 hours(working day Mon-Fri) to help you deal with the issue and initiate the refund/return process.

Learn more,Please click on Returns & Exchanges page.