Versand
Delivery methods:
Delivery time: processing time + shipping time
Processing time:
Items ready to ship, usually within 1-5 business days.
Our estimated delivery date depends on a variety of factors, including the destination address, the shipping option you choose, and how quickly we can assemble and prepare your item for shipping. You can calculate the estimated delivery time by calculating the processing time of the order and adding the delivery time according to the shipping method you choose.
For example, if you order a toy, it takes 1-5 business days to process and 9-18 business days to ship. Therefore, you can expect to receive it within 10-23 business days.
We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, bad weather, holidays, natural disasters, or carrier delays.
Remember that holidays do not count as business days and should be taken into account when calculating shipping times.
Sometimes, unexpected delays are caused by overhauling inventory issues, especially during periods of high production.
If you have any questions or unexpected delays, you can always contact our customer service email hello@luxzena.com.
If you do not receive your package within this period, please contact us.
about delivery fee:
All regions, free shipping on all orders over $69
For products that do not exceed $69, we have set up a corresponding plan, and after settlement, you will pay the corresponding shipping fee according to your region (please note: the shipping fee is different for each region).
Supported sales countries:
North America: United States, Canada, Puerto Rico
Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Austria, Belgium, Bulgaria, Switzerland
Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Malta, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
South America: Brazil, Chile, Colombia
Oceania: Australia, New Zealand
Asia: Philippines, Singapore
Africa: Angola, Ghana, Kenya, Nigeria, Rwanda, Tanzania, Uganda
| Transportable countries and timeliness details | |||
| Shipping Method | Region/Country | Shipping Time（Working Day） | Order value and cost |
| Standard shipping | United States | 5-9 working days | Order Value：＜ $68.99 Costs：$10 Order Value：≥ $69 Costs：Free shipping |
| United Kingdom | 5~6 working days | ||
| France, Germany, Italy, Spain | 5~11 working days | ||
| Netherlands, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Malta, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia | 5~10 working days | ||
| Brazil, Chile | 10~17 working days | ||
| Colombia | 10~22 working days | ||
| Australia, New Zealand | 6~11 working days | ||
| Philippines, Singapore | 5~10 working days | ||
| Angola, Tanzania, Morocco, Rwanda | 11~13 working days | ||
| Ghana, Kenya, Nigeria, Uganda | 6~10 working days | ||
Note: Countries/regions not listed above are not within our delivery range. Please check whether your region is within our delivery range before placing an order. Thank you
＊If the package is not delivered in time, please contact us within 3 months after delivery, hello@luxzena.com, we will reply you within 48 hours.
Please note that late requests may not be accepted.
We will make every effort to deliver your package on time.
If there may be delays due to invalid addresses, customs clearance issues, please be patient. Thank you for your understanding
Track Shipping:
All orders are tracked for shipment. Your tracking code will appear on your order shipping email.
How do I change my shipping address?
Once you find that your shipping address is wrong, please contact our customer service email hello@luxzena.com immediately
We will help to change your shipping address before shipping. Please note that we cannot change the address after the item has been dispatched.
Is my package discreet?
Please don’t worry if people will know what you are buying. We take your privacy 100% seriously. Every order will be shipped in plain packaging with no mention of anything inside anywhere or anything. No one knows what you bought.
